Our COVID Care Committment and Flexible Booking Policy
OUR COVID CARE COMMITTMENT
The health and safety of our travelers is one of our highest priorities. While we cannot make any guarantees or representations that guarantee our travelers’ safety, we do endeavor to take all reasonable and practical measures to ensure that all our custom trips operate safely and securely. Below are our current measures in place.
All our trips are custom designed and completely private. If you are a party of 2 and prefer to have a minivan rather than a regular car, please let us know at time of booking.
All hard-non-porous surfaces will be cleaned & disinfected regularly throughout your journey and hand sanitizer will be provided. All drivers will wear masks as standard.
We recommend restaurants known to us that and which have demonstrated appropriate and strict health & safety guidelines including cleanliness & hygiene. We will gladly pre-book each restaurant for you in advance as part of our trip-planning service.
Museums and other places of interest all have individual protocols which will be noted as appropriate in your program. Our expert guides will wear masks indoors and whilst transiting in vehicle. Our meticulous logistical planning of each day will take any new protocols into account.
We are also regularly reviewing every preferred accommodation partner and only recommending properties who represent that they are instituting safety policies including new hygiene and sanitation protocols. We will discuss this with you at time of reservation and note of any specific protocols in your itinerary.
Working with our partners
We have worked with our teams on the ground in each destination for many years, and consider them an extension of our own Almaz family. We have always insisted on the highest standards in all areas, and this goes for cleanliness and hygiene just as much as the quality of our guides and vehicles.
We understand that everyone is different
The guidelines above are an outline of the basic protocols in place. We are happy to discuss each individual destination protocols with you and answer any questions you may have.
NEW FLEXIBLE BOOKING & CANCELLATION POLICY
We are eager to get back to helping you plan your dream journey to Latin America.
Before you commit to booking your journey, it is important to note that we do ask for deposits for every booking, a part of which is a non-refundable commitment that allows us to secure all services for your booking.
We prepay deposits for services so we can access the top guides, the best drivers, coveted appointments and maintain preferred partnerships with our partner hotels. Once you are on your journey you will have complete peace of mind with our local 24-hour staff, who are on hand to coordinate any changes in your program or help you in the case of any emergency.
We understand that travelers need both flexibility and reassurance during these challenging times, and we have adapted our terms and conditions to give maximum possible flexibility.
Our deposit to confirm services is typically 25% of the total trip price. We want you to feel confident to book but also know that we are sensitive to current circumstances. Therefore, 15% of this deposit is refundable up to 31 days prior to departure if you are unable to travel for any reason.
10% of the deposit will be retained as a future travel credit for up to 2 years.
Our full, detailed Terms & Conditions will be provided to you for agreement prior to paying any trip deposit. Certain travel dates, properties/trains/boats, or destinations may require different deposits, terms or earlier final payment, but this will be advised in advance during the booking process.
Please note: These revised deposit terms are valid only on new bookings, effective immediately and until further notice. Luxury train and river cruise bookings may be excluded from the deposit refund offer. Any previous travel credits used for payment are nonrefundable, as per their original terms.